Thank you for choosing Jhooma. We want to ensure you have a transparent and hassle-free experience when upgrading to Jhooma Pro.
Please read our policy regarding cancellations and refunds carefully before purchasing a Pro pass via eSewa, Khalti, or ConnectIPS.
1. Cancellation Policy (No Auto-Renewals)
Jhooma operates on a 100% manual top-up model. We do not store your payment information, and we will never automatically deduct funds from your digital wallet or bank account.
Because there are no automatic recurring charges, you do not need to formally cancel your subscription. If you decide you no longer want Jhooma Pro, simply let your Monthly or Yearly pass expire. Your account will automatically safely revert to the Jhooma Free tier, and you will not be billed again unless you manually purchase a new pass.
2. Refund Policy
Because Jhooma provides immediate access to premium digital audio content and offline downloads, all purchases of Jhooma Pro passes are final and non-refundable.
We encourage all users to take full advantage of the 7-Day Free Trial provided upon sign-up. This trial gives you complete access to all premium features, allowing you to test the app and audio quality risk-free before making a financial commitment.
3. Exceptions for Technical Errors
While standard purchases are non-refundable, we will gladly issue a refund or credit your account in the following exceptional circumstances:
- Duplicate Charges: If a system error causes your digital wallet to be charged twice for the same Pro pass transaction.
- Failed Activation: If your payment is successfully deducted from your eSewa, Khalti, or ConnectIPS account, but a technical error on our platform prevents your Jhooma Pro access from being activated.
4. How to Request Support
If you experience a billing error or duplicate charge, please contact us within 7 days of the transaction.
When emailing, please include:
- The phone number or email address associated with your Jhooma account.
- The transaction reference ID or a screenshot of the digital wallet receipt.
Contact Email: support@jhooma.com