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At Jhooma ("we," "our," or "us"), operated via our website and Android application, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Android app, or subscribe to our services.


1. Information We Collect

We collect information to provide a seamless music streaming and local playback experience.

A. Personal Information You Provide

  1. Account Setup: When you register for an account, we may collect basic details such as your name, email address, phone number, and password.
  2. Support & Feedback: Any information you provide when contacting our customer support or filling out forms on our platform.

B. Payment Information

  1. Payments on Jhooma are processed directly through secure third-party payment gateways (eSewa, Khalti, and ConnectIPS).
  2. Jhooma does not collect, process, or store your digital wallet passwords, PINs, or bank account details. We only receive confirmation tokens and transaction reference IDs from the payment providers to activate your Pro pass.

C. Automatically Collected Data

  1. Device & Usage Information: IP address, device model, operating system version, app usage statistics (e.g., songs played, playlists created), and error logs.
  2. Cookies & Web Tracking: On our website, we use essential cookies to keep you logged in and remember your account preferences.

2. App Permissions & Local Storage (Android App)

To deliver features like local MP3 playback and offline downloads, the Jhooma Android app requests specific permissions:

  1. Media & Storage Permission (READ_MEDIA_AUDIO / READ_EXTERNAL_STORAGE): Required exclusively to scan and play MP3 files stored locally on your device. Jhooma never uploads, modifies, or shares your personal local media files to our servers.
  2. Encrypted Local Storage: Tracks downloaded for offline listening via Jhooma Pro are stored in an encrypted, app-specific directory. They cannot be accessed by other applications.

3. How We Use Your Information

We use the collected data for the following purposes:

  1. To create, maintain, and manage your Jhooma account.
  2. To provide and verify your 7-day Pro trial, Monthly, or Yearly subscriptions.
  3. To enable core features such as playlist creation, queue management, and local audio importing.
  4. To deliver customer support and respond to user inquiries.
  5. To monitor and analyze app performance, prevent fraud, and improve server reliability.

4. Third-Party Services & Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our platform:

  1. Payment Processors: eSewa, Khalti, and ConnectIPS (for transaction verification).
  2. Hosting & Infrastructure: Secure cloud servers used to store user account records, encrypted user passwords, and platform audio files.
  3. Legal Compliance: We may disclose information if required by law or in response to valid legal requests by public authorities.

5. Data Security

We implement industry-standard security measures, including HTTPS encryption, secure database hashing, and restricted backend access, to protect your personal information against unauthorized access, loss, or alteration.

6. Your Rights & Account Deletion

You have full control over your personal data:

  1. Access & Update: You can view and update your profile information directly from your /account/ dashboard.
  2. Account Deletion: You have the right to request the deletion of your account and associated personal data at any time. To request deletion, contact us at support@jhooma.com or use the "Delete Account" button inside the app settings.

7. Children's Privacy

Jhooma is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can promptly delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our app features or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

  1. Email: support@jhooma.com
  2. Website: https://jhooma.com/contact